Frequently Asked Questions

CARIFY is a new, flexible mobility concept which gives you the opportunity to choose from a large variety of cars for a monthly all-inclusive price. You can choose your subscription length, without long-term commitment.

You are free to drive a convertible in summer and an SUV in winter. There's a baby on the way? Get a bigger car for the whole family and use a small car for your everyday life.

You can easily book your car online at a fixed monthly package price, which includes all costs except refuelling. If you would like to change your car, you can easily change or return it at the end of the selected minimum term. The perfect solution for your long-term car rental.

Everything is included in your monthly subscription price, except for fuel.

Our standard package covers 1000km/month. If you need more or less kilometres you can indicate this when booking and choose between 750,1000,1750, 2500 or 3000 km/month.

All necessary repairs, tires, motor vehicle tax and registration are included. The insurance (fully comprehensive and parking damage insurance) is of course also included in the subscription price. However the costs linked to potential damages which occured during the abo are not included.

Variety

CARIFY offers you the biggest variety of cars, with new ones coming up on the platform everyday! By working together with over 200+ partner garages, we bring you cars that come in all shapes & colors and from all possible brands - from smart and VW to Maserati and Tesla!

Flexibility

Most of our vehicles are available within 9 days - just the time for our team to get all the paperwork done. Some special deals have longer waiting time, which you can see directly while booking request.

Available immediately

Most of our vehicles are available without 9 days of bookings - just the time for our team to get all the paperwork done. Some special deals have longer waiting time, which you can see directly while booking.

No hidden fees

We have no starting fee and everything is included with CARIFY - you just pay for your car subscription and the gas you use, and that’s it!

Peace of mind

CARIFY offers the exclusive option to add a PREMIUM insurance to your subscription. With a 0 CHF deductible per collision event and unlimited parking damages, you can fully enjoy driving your vehicle!

Sustainability

CARIFY cares about its community. We work with small and big garages all over Switzerland, getting their cars out there to new customers. We also collaborate with [email protected] - an initiative that offers seniors to stay active and share their knowledge & experience - to deliver most of our cars to our customers. By leveraging the sharing economy, CARIFY is a sustainable actor in this industry.

We bet that with CARIFY you’ll find just what you need! In case you’d like some help, feel free to reach out to our friendly team at +41 43 588 22 01 or [email protected]

First of all, welcome to Switzerland!
Yes, of course you can get a CARIFY subscription! In order to be able to register the car under your name, you need to have a residence permit in Switzerland. You can find all the information about the different residency permits here on the government website. In general, there is a lot of information for people who just moved to Switzerland on ch.ch. You’ll see exploring our country with a car is a great idea!

You need a residence in Switzerland, a recognized category B driver's license and a green credit check (a deposit or a different insurance package may be required in certain situations). Additionally for more powerful cars that are above 350 Horsepower, you need to be more than 30 years old.

It is possible to book with a foreign driving license as long as it is recognized by Switzerland. Switzerland recognizes all foreign driving licenses up to one year after you officially moved to Switzerland, after that you need to have gone to the Swiss government and swap your license for a Swiss one.

Yes, it is possible! As long as the driving license is recognized by the Swiss authorities as a valid driving license. The rule in Switzerland is the following: You are allowed to drive in Switzerland with your foreign driving license up to 1year after you officially registered in Switzerland. After that you must have gone to the government and swapped your license for a swiss one.

Of course you can! In the booking process you can click on “This is a company booking” (see picture below) and fill in your company information. If you wish to get more than one car for your company, contact us directly at [email protected] and we’d be happy to find out more about your needs.

Unfortunately not. The person who books has to be the person to whom we handover the car and who fulfills all the booking requirements (Swiss residency and valid driving license mostly).

However, it doesn’t mean that you are the sole driver of the car! You can of course let other people who are allowed to drive in Switzerland use your car. You just remain the main driver and the person who is responsible for the car.

The booking process for the CARIFY car subscription is very simple:

1. Choose your car on our platform www.carify.com

2. Book the car on our platform and indicate when you need it

3. Pick up the car at our partner garage or have it delivered to your home or workplace (delivery fee 180 CHF)

When booking a car, you can choose a minimum subscription term of 1, 3, 6, 12, 18, 24, 36 or 48 months. The longer the minimum term, the cheaper the monthly price! Additionally you can choose if you want a Flex or a Fixed package. The difference being that with Fixed the garage can request to have your car back after the minimum term - and for this, you get an better price!

So here is how our two package options work:

• With Flex subscriptions, you can keep driving after the minimum term you choose. The subscription simply keeps renewing itself until you cancel it with 14 days notice.

• With Fixed subscriptions, the garage might request to have the car back after the minimum term. Don't worry, you will receive a 30 days notice if this is the case so you'll have time to find an alternative. If the garage doesn't cancel the abo and you neither, it simply keeps renewing itself every month.

If you desire to only have a one month subscription (i.e. it will automatically be cancelled after the 1month rental), please select "I plan to keep the car for 1 month only" in the booking process to return the vehicle after exactly one month.

You are unsure how long you want the car? Contact our customer service ([email protected]) or call us (+41 43 588 22 01) and we will support you in making the right decision.

In order to bring you even better deals, CARIFY has launched the Fixed and the Flex subscriptions! Here is what you need to know in order to pick the right package that fits your needs:

Flex packages
You decide when you give back the car! You are able to cancel your abo every month after the minimum term with 14 days advance notice.
Fix packages

Here you get the best deal, only caviat is that the car is only guaranteed during your minimum term. Past the minimum term, the garage might ask to get the car back. This doesn't mean it will necessarily happen, but it is a possibility you are ready to accept in order to get the best deal. Don't worry, you will receive notice of the cancellation of your abo of 30 days and we are confident you'll be able to find an alternative on CARIFY. If neither the Garage nor you cancel the subscription, it simply keeps automatically renewing every month after the minimum term.

Example: You rents a vehicle with 6 months minimum term. After 5 months of subscription, the garage could provide notice of cancellation so that the vehicle returns to the garage after 6 months.

CARIFY offers you 3 options when it comes to your insurance coverage. The main differences are :

The CARIFY BASIC Insurance offers:

• A reduced deductible of 1500 CHF per event for fully-comprehensive insurance

• 2 parking damages per calendar year (e.g. an unknown person scratched your car while it was parked)

The CARIFY PREMIUM Insurance offers:

• 0 CHF deductible per event for fully-comprehensive insurance (collision, scratched rims on sidewalks, etc)

• Unlimited parking damages (e.g. an unknown person scratched your car while it was parked)

With CARIFY Premium Insurance you benefit from an extended coverage and helps you to fully enjoy your car subscription!

The standard package includes 1000 kilometres per month.

If you drive less in one month, you can, of course, compensate for this next month. If you need more kilometres you can indicate this during the booking process and choose between 750,1000,1750, 2500 or 3000 km per month.

Each extra kilometre beyond your package will be invoiced according to your contract.

We understand that sometimes things change and thus offer the option to change the KM package once during your abo duration for a small fee. The rules are simple and are the following: 

• During the minimum term, you can only increase your KM package. 

• After the minimum term, you can increase or decrease your KM package. 

• Once you have given notice of your cancellation, no changes are possible anymore. 

• Changes are only applied from the coming month onwards and cannot be applied to past or ongoing months.

• The cost of additional KMs may change and will apply to all additional KMs at the end of the subscription

To change your KM package, just reach out to our team and we can look at it together.

Yes !

Some cars on the platform require longer preparation times and so they can be booked earlier than 30 days in advance. You can identify these cars by using the filter Availability and picking 14-28 or 28-40 days.

This option is not available on all cars - most cars are available immediately and so are ready to be handed over within 9 days and cannot be booked more than 30 days in advance.

You can pay your car subscription with credit cards and prepaid credit card.

No! With CARIFY you don’t need to pay anything to get started with us.

At the time of booking (date of booking), CARIFY will debit the amount corresponding to the first month of subscription and a possible delivery fee on your credit card.

Then, every 30 days after the handover date (i.e. every month), CARIFY will debit your card for the amount of your subscription.

For example, if you place your booking on the 1st of May for a car handover on the 9th of May, you will get charged on the 1st of May for the May subscription. On the 9th of June, you will get charged for the June subscription and so on. Once you cancel, for example on the 8th of September to give back the car on the 9th of October, we will charge you one last time on the 9th of September for your last subscription month.

Your car is usually available within 7-8 working days. This is the time we need to register the car at your canton’s car registration office and get it ready for you!

Some cars require more time to be prepared. You will immediately see in the booking calendar the possible wished delivery dates. You can use the filter Availability.

During the booking, you are able to choose at which date you would prefer to receive the car. We will anyway contact you after you booked to arrange everything

You can choose between two different options:

1. We deliver the car wherever you want (in Switzerland and the Principality of Liechtenstein) for a CHF 180 + the fuel and kilometers needed to get the car from the garage to your delivery location.

2. You pick up the car at the garage directly.

When we hand over the car to you, we will look at the car together and take notes & pictures of any pre-existing damages. Additionally, we will take a picture of your driving license. The whole handover should take about 30minutes.

When handing back the car, we will go through the same process to make sure the car is in the same state as when you first received it. If there are any damages, we will assess if it is part of the normal car usage or if it needs to be fixed. In case it needs to be fixed, we will have to invoice you for the reparations according to the insurance policy.

The car will be registered in your name in your canton of residence. All taxes are included of course!

If you already have your own license plate, unfortunately we cannot take it over as of now. But don’t worry we will get new ones just for you and your new CARIFY car! We will also take care of returning the license plate when you give back the car.

The person who books the car and fulfils the booking requirement has to be the main driver of the car. The main car driver is allowed to lend the car punctually to other drivers that also meet all the requirements - so there is no problem for you to lend the car to your friends & family (who are domiciled in Switzerland)!

If a third party driver is not domiciled in Switzerland and/or does not have a valid Swiss driving licence, the insurance cover may vary.

Additionally, someone who has a student driving license in Switzerland is allowed to drive under the general swiss road regulation (e.g. under the supervision of someone who is more than 23 years old and has had a valid driving license for more than 3 years)

Note that if you are older than 25 years old and someone who is younger than 25years old drives and damages your car, the insurance coverage might vary (higher deductibles). If you have questions about this, reach out to our team!

Yes, the vehicle may be driven in Europe and the countries bordering the Mediterranean Sea except for Egypt, Algeria, Armenia, Azerbaijan, Georgia, Iran, Israel, Kazakhstan, Kosovo, Lebanon, Libya, Russian Federation, Syria, Ukraine, Belarus.

If you lend the car to someone who is not a swiss resident, this person is not allowed to drive abroad. None-swiss residents are only allowed to drive in Switzerland. 

In order to keep the car in good conditions, it is not allowed to smoke or have an animal in the car.

You will receive one car key with your car during the handover.

You will receive your car with the current valid vignette/Swiss highway sticker. It is valid until the 31st of January of the following year. For example Vignette 2022 is valid until 31.1.2023. If you subscriptions contiunues after the 1st of February on the following year, we will take care of sending you the vignette at home during mid/end of January. You don't have to buy a new vignette, just wait for it to arrive in your postbox !

If you are moving, within your canton or to a new one, please contact change your address into your CARIFY account. We will then reach out to you with the instructions on how to proceed with the change of address.

1. Use of a public charging network

As a CARIFY customer with an electric car subscription, you will automatically receive an evpass charging card a few days after your booking is confirmed. You will get an Explorer subscription for free, which allows you to charge within the largest public charging network in Switzerland at reduced rates. There are no fixed costs per charge and a 10% discount on every kWh charged. Via roaming, you can also charge your vehicle with your evpass card at a charging station that is not part of the evpass charging network. This gives you access to thousands of other charging stations in Switzerland and abroad - but under different pricing conditions.

2. Charging station at home

If you install your own charging station at home, you will as a CARIFY customer benefit from a 10% discount with Greenmotion. Please do not hesitate to contact us if you have any questions.

You can find more information about your electric car subscription here.

Customers with handover from the 1st of September 2021 onwards, are insured with our partner Zürich Insurance. 

When booking your car you can choose between 3 insurance packages:

MINIMUM Insurance

• Fully-comprehensive insurance: covers you for all damages that you or a third-party might cause (e.g. collision). The deductible for this insurance is CHF 1500 per event*

• No Parking damage insurance

• Partially-comprehensive insurance: covers for natural hazards (e.g. hail, marten, etc) with deductible of 0 CHF per event

• Roadside assistance in Europe 24/7

It is important to know that the insurance opens a single case for each damage. Thus, several deductibles must be paid for several different damages. For example, if a car has two separate collision damages and an additional parking damage, the deductible amounts to a total of CHF 3000.

BASIC Insurance

• Fully-comprehensive insurance: covers you for all damages that you or a third-party might cause (e.g. collision). The deductible for this insurance is CHF 1000 per event*

• Parking damage insurance: covers the car when it is parked and an unknown person damages it (e.g. car door damages, key scratches, etc). The deductible for this insurance is CHF 0 per event, with max 2 events per year. Does not include you hitting a wall when getting parked for example; that would be covered by the fully-comprehensive insurance

• Partially-comprehensive insurance: covers for natural hazards (e.g. hail, marten, etc) with deductible of 0 CHF per event

• Roadside assistance in Europe 24/7

It is important to know that the insurance opens a single case for each damage. Thus, several deductibles must be paid for several different damages. For example, if a car has two separate collision damages and an additional parking damage, the deductible amounts to a total of CHF 2,000.

PREMIUM Insurance

• Fully-comprehensive insurance: covers you for all damages that you or a third-party might cause (e.g. collision) as well as parking damages (e.g. an unknown person scratched your car while it was parked). The deductible for this insurance is CHF 0 per event 

• Parking damage insurance: is included in the fully-comprehensive insurance with deductible of 0 CHF per event. No limitation on number of events per year.

• Partially-comprehensive insurance: covers for natural hazards (e.g. hail, marten, etc) with deductible of 0 CHF per event

• Roadside assistance in Europe 24/7

Generally, items that are not covered in either of the insurance packages are inside damages, bursted tires or dead batteries for example. If you have questions, reach out to our team!

*Note that if you are older than 25 years old and someone who is younger than 25years old drives and damages your car, the insurance coverage might vary (higher deductibles). If you have questions about this, reach out to our team!

If you have an accident and you need immediate assistance, our insurance’s 24/7 road assistance as well as our team will be there to help you through it!

Zurich Insurance's 24/7 road assistance number is:

• In Switzerland: 0800 80 80 80

• From outside Switzerland: +41 44 628 98 98

If the car cannot be fixed on the spot by the roadside assistance, please let them tow away the car to the next official garage of your car brand, with the note, that CARIFY must be contacted before a reparation work is done.

If it is only a minor damage to the car and it is still in working condition, please contact us immediately by email at [email protected] with photos/videos of the damage and the conditions in which it happened.

If there's a need for service or maintenance, simply contact our customer service via email [email protected]with a picture of the warning and the current car mileage, and we will organize everything for you!

Cancellations should be done directly in your CARIFY Account - simply log in, go to My Subscriptions and click on cancel my subscription. You'll be able to book a return delivery at the same time if you need one. Please note the following rules for a standard termination:

You can cancel your subscription with a notice period of 14 days to the official start date, once you have reached the minimum subscription term you booked for. If you don’t cancel your subscription, it will automatically keep running every month (except if in the case your abo is a a Fix Package and the garage asks to have the car back - for this you would be informed 30 days in advance).

To cancel, log into your CARIFY account and simply cancel your subscription directly from our platform.

For example: You book a minimum 3 months subscription and you receive your car on 11.11.2021, which is the official subscription start date. If you want to keep the car for 3 months only, you will have to notify us on the 28.01.2022 latest so you can hand it back to us on the 11.02.2022.

Unfortunately we cannot cancel a subscription earlier than the minimum subscription term as we and the car dealership have negotiated the best deal for you.

The cancellation policy depends on the stage at which you are in your subscription.

If you cancel your subscription before the car is handed over to you, we are able to lift the payment of the entire subscription and only charge you a penalty fee that is the highest amount between one month subscription rate or CHF 500. This is to cover the costs that we and our partners have had to prepare your car (registration paperwork, car preparation, etc.).

If you wish to cancel your subscription after the car has been handed-over to you, unfortunately we will have to charge you the monthly subscription up until the next possible cancellation date.

Our garage partner, our insurance and our CARIFY team have been working hard to prepare your dream car from the moment you clicked the “book now” button.Unfortunately we have to charge you a fee of one month subscription rate (minimum 500 CHF)

When you cancel your subscription directly on our platform, you can also choose if you want to bring the car back by yourself or if you prefer to have CARIFY come pick-up the car. The car pick-up is charged CHF 180 + the fuel and the KM driven from your pick-up point to the garage.

Whether you decide to deliver the car to the garage yourself or that CARIFY comes to pick it up, you should do the following:

• Drive with the car through the car wash once and vacuum-clean the interior before returning it.

• Fill up the car with petrol before returning it. In case of return delivery, our driver will refill again the tank at the garage and this will be invoiced to you.

• Remove all personal belongings from the car and return the car as you took it.

As a rule of thumb, the car should be to return it as you have received it.

Sure! Contact our customer service ([email protected]) and we will get you an offer.

You can easily change your car once you’ve reached the minimum subscription term of your first booking. Just contact us at [email protected] and our team will be happy to help you find your next car!